Anonymous comfort

This morning, I woke up to a report about one of the apps that are currently in beta testing the person who submitted the report did so anonymously. They did not have any technical issue with the app. Instead, they didn't understand what the purpose of the app was how the app was supposed to work and then at the end decided to throw in some mean spirited comments about the app.

I am all for feedback from my users. I appreciate constructive criticism from people who have used the app in its intended purpose. I feel the best people to be able to tell me what is working and what is not working with an app are the people that use it regularly. When I design and write code for an app I try to do it in a way that I think will work for the majority of the user, but a lot of the time I am wrong. My wife like that point that out a lot when she looks at the apps I have created, and while it is a little disheartening to hear that, in the end I appreciated it because it helps to make the app better.

What does not help our comments such as it has bugs (of course it does, that why its in beta testing), it looks basic (well, I am a one person shop so I am doing the best that I can.). There is a trend that is going on where people feel like they can be mean spirited and callous about how they say things because they hide behind being anonymous on the internet. They wrap themselves in this blanket and blast out whatever they want, however they want to because they don’t have to look at the person they are saying it to. How hard would it have be to tweak the wording just a little bit to make it a kinder message?